ServiceNow, Inc. NOW
ServiceNow delivers solutions that help public and private organizations govern, secure and manage artificial intelligence and digitalize and streamline workflows to drive collaboration, productivity and better experiences across the enterprise. We offer an innovative suite of products, including AI-powered applications, and services designed to automate workflows, integrate systems and empower employees, regardless of existing systems, cloud environments or collaboration tools. At the core of these solutions is the ServiceNow AI Platform, a robust, cloud-based platform that facilitates comprehensive delivery of seamless workflows and drives digital transformation across all departments and personas within an organization.
Valuation FY2025 figures against the last close
Annual financial statements
Income statement
| Fiscal year | FY2025 | FY2024 | FY2023 | FY2022 | FY2021 | FY2020 | FY2019 | FY2018 | FY2017 | FY2016 |
|---|---|---|---|---|---|---|---|---|---|---|
| Revenue | $13.28B | $10.98B | $8.97B | $7.25B | $5.90B | $4.52B | $3.46B | $2.61B | $1.92B | $1.39B |
| Cost of revenue | $2.98B | $2.29B | $1.92B | $1.57B | $1.35B | $987.0M | $796.0M | $622.7M | $499.9M | $399.0M |
| Gross profit | $10.29B | $8.70B | $7.05B | $5.67B | $4.54B | $3.53B | $2.66B | $1.99B | $1.42B | $992.0M |
| R&D | $2.96B | $2.54B | $2.12B | $1.77B | $1.40B | $1.02B | $749.0M | $529.5M | $377.5M | $285.2M |
| SG&A | $1.12B | $936.0M | $863.0M | $735.0M | $597.0M | $454.0M | $339.0M | $296.0M | $210.5M | $158.9M |
| Total operating expenses | $8.47B | $7.33B | $6.29B | $5.32B | $4.29B | $3.33B | $2.62B | $2.03B | $1.48B | $1.37B |
| Operating income | $1.82B | $1.36B | $762.0M | $355.0M | $257.0M | $199.0M | $42.0M | -$42.4M | -$64.4M | -$382.2M |
| Interest expense | — | — | — | $27.0M | $28.0M | $33.0M | $33.0M | $52.7M | $53.4M | $33.3M |
| Pre-tax income | $2.26B | $1.74B | $1.01B | $399.0M | $249.0M | $150.0M | $67.0M | -$39.0M | -$113.4M | -$410.4M |
| Income tax | $513.0M | $313.0M | $723.0M | $74.0M | $19.0M | $31.0M | $560.0M | $12.3M | $3.4M | $3.8M |
| Net income | $1.75B | $1.43B | $1.73B | $325.0M | $230.0M | $119.0M | $626.7M | -$26.7M | -$116.8M | -$414.2M |
| EPS, basic | 1.69 | 1.38 | 1.70 | 1.61 | 1.16 | 0.61 | 3.36 | -0.15 | -0.68 | — |
| EPS, diluted | 1.67 | 1.37 | 1.68 | 1.60 | 1.13 | 0.59 | 3.18 | -0.15 | -0.68 | -2.52 |
| Shares, diluted (wtd. avg.) | $1.05B | $1.04B | $1.03B | $203.5M | $203.2M | $202.5M | $197.2M | $177.8M | $171.2M | — |
Balance sheet
| Fiscal year | FY2025 | FY2024 | FY2023 | FY2022 | FY2021 | FY2020 | FY2019 | FY2018 | FY2017 | FY2016 |
|---|---|---|---|---|---|---|---|---|---|---|
| Cash and equivalents | $3.73B | $2.30B | $1.90B | $1.48B | $1.73B | $1.68B | $778.0M | $569.0M | $727.8M | $401.9M |
| Short-term investments | $2.56B | $3.46B | $2.98B | $2.81B | $1.58B | $1.42B | $915.3M | $931.7M | $1.05B | — |
| Receivables | $2.63B | $2.24B | $2.04B | $1.73B | $1.39B | $1.01B | $835.3M | $574.8M | $437.1M | $322.8M |
| Total current assets | $10.47B | $9.19B | $7.78B | $6.65B | $5.22B | $4.52B | $2.83B | $2.34B | $2.42B | $1.34B |
| Property, plant and equipment | $2.29B | $1.76B | $1.36B | $1.05B | $766.0M | $660.0M | $468.1M | $347.2M | $245.1M | $181.6M |
| Goodwill | $3.58B | $1.27B | $1.23B | $824.0M | $777.0M | $241.0M | $157.0M | $148.8M | $128.7M | $82.5M |
| Other intangibles | $1.12B | $209.0M | $224.0M | $232.0M | $287.0M | $153.0M | $143.8M | $100.6M | $86.9M | $65.9M |
| Total assets | $26.04B | $20.38B | $17.39B | $13.30B | $10.80B | $8.71B | $6.02B | $3.88B | $3.55B | $2.03B |
| Accounts payable | $204.0M | $68.0M | $126.0M | $274.0M | $89.0M | $34.0M | $53.0M | $30.7M | $32.1M | $38.1M |
| Short-term debt | — | — | — | $0 | $92.0M | $0 | — | — | — | — |
| Total current liabilities | $10.44B | $8.36B | $7.37B | $6.00B | $4.95B | $3.74B | $2.75B | $2.01B | $2.04B | $1.07B |
| Total liabilities | $13.07B | $10.77B | $9.76B | $8.27B | $7.10B | $5.88B | $3.89B | $2.77B | $2.77B | $1.65B |
| Retained earnings | $5.24B | $3.49B | $2.07B | $338.0M | -$4.0M | -$234.0M | -$352.2M | -$978.8M | -$958.6M | -$997.4M |
| Total equity | $12.96B | $9.61B | $7.63B | $5.03B | $3.69B | $2.83B | $2.13B | $1.11B | $778.7M | $541.1M |
Cash flow
| Fiscal year | FY2025 | FY2024 | FY2023 | FY2022 | FY2021 | FY2020 | FY2019 | FY2018 | FY2017 | FY2016 |
|---|---|---|---|---|---|---|---|---|---|---|
| Operating cash flow | $5.44B | $4.27B | $3.40B | $2.72B | $2.19B | $1.79B | $1.24B | $811.1M | $642.9M | $159.1M |
| Depreciation and amortisation | $738.0M | $564.0M | $562.0M | $433.0M | $472.0M | $336.0M | $252.0M | $149.6M | $113.9M | $83.1M |
| Stock-based compensation | $1.96B | $1.75B | $1.60B | $1.40B | $1.13B | $870.0M | $662.0M | $544.0M | $394.0M | $317.7M |
| Capital expenditure | $868.0M | $852.0M | $694.0M | $550.0M | $392.0M | $419.0M | $265.0M | $224.5M | $150.5M | $105.6M |
| Investing cash flow | -$1.69B | -$2.50B | -$2.17B | -$2.58B | -$1.61B | -$1.51B | -$725.0M | -$347.4M | -$883.9M | -$108.2M |
| Financing cash flow | -$2.34B | -$1.34B | -$803.0M | -$344.0M | -$506.0M | $597.0M | -$302.0M | -$607.4M | $538.9M | -$55.8M |
| Buybacks | $1.84B | $696.0M | $538.0M | $0 | $0 | — | $0 | $0 | $55.0M | $0 |
Figures as tagged in each year's own filing, in US dollars. A year restated by a later filing shows the restated figure. Capital expenditure, dividends and buybacks are cash out, shown positive. A line the filer does not report is not listed. Latest from accession 0001373715-26-000039.
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