Freshworks Inc. FRSH
We provide people-first AI service software that organizations use to deliver exceptional employee and customer experiences. Our employee experience (EX) products include Freshservice, Freshservice for Business Teams, Device42 and FireHydrant. Our customer experience (CX) products include our Freshdesk suite of products. Our AI offerings, which include Freddy AI Agents, Freddy AI Copilot and Freddy AI Insights, further enhance the employee and customer experience and are designed to boost productivity. Currently, nearly 75,000 companies use Freshworks' uncomplicated solutions to increase employee efficiency and customer loyalty.
Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI is designed to eliminate friction, making employees more effective and organizations more productive.
Valuation FY2025 figures against the last close
Annual financial statements
Income statement
| Fiscal year | FY2025 | FY2024 | FY2023 | FY2022 | FY2021 | FY2020 | FY2019 | FY2018 |
|---|---|---|---|---|---|---|---|---|
| Revenue | $838.8M | $720.4M | $596.4M | $498.0M | $371.0M | $249.7M | $172.4M | — |
| Cost of revenue | $126.1M | $113.3M | $103.4M | $95.8M | $78.0M | $52.5M | $36.5M | — |
| Gross profit | $712.7M | $607.1M | $493.1M | $402.2M | $293.0M | $197.2M | $135.9M | — |
| R&D | $163.2M | $164.6M | $137.8M | $135.5M | $120.4M | $69.2M | $38.6M | — |
| SG&A | $141.1M | $180.6M | $167.7M | $156.8M | $117.0M | $50.8M | $15.9M | — |
| Total operating expenses | $699.5M | $745.7M | $663.2M | $635.6M | $497.8M | $253.3M | $165.6M | — |
| Operating income | $13.2M | -$138.6M | -$170.2M | -$233.4M | -$204.8M | -$56.1M | -$29.7M | — |
| Pre-tax income | $53.3M | -$90.8M | -$123.8M | -$220.8M | -$181.5M | -$53.3M | -$27.5M | — |
| Income tax | $130.4M | $4.5M | $13.7M | $11.3M | $10.5M | $4.0M | $3.6M | — |
| Net income | $183.7M | -$95.4M | -$137.4M | -$232.1M | -$192.0M | -$57.3M | -$31.1M | — |
| EPS, basic | 0.63 | -0.32 | -0.47 | -0.82 | -21.73 | -21.03 | -8.21 | — |
| EPS, diluted | 0.63 | -0.32 | -0.47 | -0.82 | -21.73 | -21.03 | -8.21 | — |
| Shares, diluted (wtd. avg.) | $293.8M | $300.8M | $293.1M | $284.6M | $130.7M | $76.9M | $76.0M | — |
Balance sheet
| Fiscal year | FY2025 | FY2024 | FY2023 | FY2022 | FY2021 | FY2020 | FY2019 | FY2018 |
|---|---|---|---|---|---|---|---|---|
| Cash and equivalents | $569.8M | $620.3M | $488.1M | $304.2M | $747.9M | $98.3M | $79.1M | $86.0M |
| Short-term investments | $211.6M | $449.8M | $699.5M | $843.4M | $575.7M | $142.7M | — | — |
| Receivables | $150.8M | $122.9M | $97.2M | $70.5M | $51.8M | $34.3M | — | — |
| Total current assets | $1.10B | $1.27B | $1.36B | $1.28B | $1.42B | $312.4M | — | — |
| Property, plant and equipment | $38.8M | $25.9M | $22.7M | $24.1M | $21.5M | $20.8M | — | — |
| Goodwill | $146.7M | $147.0M | $6.2M | $6.2M | $6.2M | $6.2M | — | — |
| Other intangibles | $77.0M | $90.8M | $0 | $303.0K | $1.9M | $6.2M | — | — |
| Total assets | $1.60B | $1.61B | $1.46B | $1.38B | $1.48B | $367.4M | — | — |
| Accounts payable | $11.5M | $1.6M | $3.5M | $5.9M | $6.3M | $3.7M | — | — |
| Total current liabilities | $498.0M | $407.7M | $327.2M | $271.7M | $223.3M | $152.2M | — | — |
| Total liabilities | $570.1M | $474.0M | $384.5M | $328.4M | $244.8M | $169.1M | — | — |
| Retained earnings | -$3.55B | -$3.74B | -$3.64B | -$3.50B | -$3.27B | -$2.70B | — | — |
| Total equity | $1.03B | $1.14B | $1.07B | $1.05B | $1.24B | -$2.70B | -$1.12B | -$539.2M |
Cash flow
| Fiscal year | FY2025 | FY2024 | FY2023 | FY2022 | FY2021 | FY2020 | FY2019 | FY2018 |
|---|---|---|---|---|---|---|---|---|
| Operating cash flow | $242.4M | $160.6M | $86.2M | -$2.5M | $11.5M | $32.5M | -$8.2M | — |
| Depreciation and amortisation | $25.9M | $19.4M | $12.1M | $11.5M | $13.3M | $11.2M | $6.3M | — |
| Stock-based compensation | $146.8M | $216.7M | $210.7M | $207.7M | $173.4M | $43.3M | $273.0K | — |
| Capital expenditure | $5.7M | $9.2M | $2.1M | $7.1M | $5.6M | $4.4M | $11.5M | — |
| Investing cash flow | $206.1M | $38.8M | $158.5M | -$284.8M | -$420.3M | -$11.4M | -$148.9M | — |
| Financing cash flow | -$436.7M | -$67.3M | -$60.6M | -$156.4M | $1.06B | -$1.9M | $150.2M | — |
| Buybacks | $386.3M | $13.7M | $0 | $0 | — | — | — | — |
Figures as tagged in each year's own filing, in US dollars. A year restated by a later filing shows the restated figure. Capital expenditure, dividends and buybacks are cash out, shown positive. A line the filer does not report is not listed. Latest from accession 0001544522-26-000075.
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