Freshworks Inc. FRSH
We provide people-first AI service software that organizations use to deliver exceptional employee and customer experiences. Our employee experience (EX) products include Freshservice, Freshservice for Business Teams, Device42 and FireHydrant. Our customer experience (CX) products include our Freshdesk suite of products. Our AI offerings, which include Freddy AI Agents, Freddy AI Copilot and Freddy AI Insights, further enhance the employee and customer experience and are designed to boost productivity. Currently, nearly 75,000 companies use Freshworks' uncomplicated solutions to increase employee efficiency and customer loyalty.
Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI is designed to eliminate friction, making employees more effective and organizations more productive.
Valuation FY2025 figures against the last close
Where the revenue comes from as reported in the latest 10-K
Revenue by geography
- North America
- Europe, Middle East and Africa
- Asia Pacific
- Other
| Region | FY2025 | FY2024 | FY2023 |
|---|---|---|---|
| North America | $390.8M | $329.9M | $266.3M |
| Europe, Middle East and Africa | $324.6M | $277.9M | $230.0M |
| Asia Pacific | $100.2M | $91.4M | $83.1M |
| Other | $23.2M | $21.2M | $17.0M |
As the company reported it, from the “Segment and Geographic Information - Revenue and Long-lived Assets by Geographic Location (Details)” note of its latest 10-K. Every figure here has been checked against the total revenue the same filing reported. Regions are the filer's own and are not mapped onto a standard list — one company's “Americas” and another's “United States” are different areas, and making them look comparable would mean making at least one of them wrong. Slices under 1% are folded into “Other”.
Annual financial statements
Income statement
| Fiscal year | FY2025 | FY2024 | FY2023 | FY2022 | FY2021 | FY2020 | FY2019 | FY2018 |
|---|---|---|---|---|---|---|---|---|
| Revenue | $838.8M | $720.4M | $596.4M | $498.0M | $371.0M | $249.7M | $172.4M | — |
| Cost of revenue | $126.1M | $113.3M | $103.4M | $95.8M | $78.0M | $52.5M | $36.5M | — |
| Gross profit | $712.7M | $607.1M | $493.1M | $402.2M | $293.0M | $197.2M | $135.9M | — |
| R&D | $163.2M | $164.6M | $137.8M | $135.5M | $120.4M | $69.2M | $38.6M | — |
| SG&A | $141.1M | $180.6M | $167.7M | $156.8M | $117.0M | $50.8M | $15.9M | — |
| Total operating expenses | $699.5M | $745.7M | $663.2M | $635.6M | $497.8M | $253.3M | $165.6M | — |
| Operating income | $13.2M | -$138.6M | -$170.2M | -$233.4M | -$204.8M | -$56.1M | -$29.7M | — |
| Pre-tax income | $53.3M | -$90.8M | -$123.8M | -$220.8M | -$181.5M | -$53.3M | -$27.5M | — |
| Income tax | $130.4M | $4.5M | $13.7M | $11.3M | $10.5M | $4.0M | $3.6M | — |
| Net income | $183.7M | -$95.4M | -$137.4M | -$232.1M | -$192.0M | -$57.3M | -$31.1M | — |
| EPS, basic | 0.63 | -0.32 | -0.47 | -0.82 | -21.73 | -21.03 | -8.21 | — |
| EPS, diluted | 0.63 | -0.32 | -0.47 | -0.82 | -21.73 | -21.03 | -8.21 | — |
| Shares, diluted (wtd. avg.) | 293.8M | 300.8M | 293.1M | 284.6M | 130.7M | 76.9M | 76.0M | — |
Balance sheet
| Fiscal year | FY2025 | FY2024 | FY2023 | FY2022 | FY2021 | FY2020 | FY2019 | FY2018 |
|---|---|---|---|---|---|---|---|---|
| Cash and equivalents | $569.8M | $620.3M | $488.1M | $304.2M | $747.9M | $98.3M | $79.1M | $86.0M |
| Short-term investments | $211.6M | $449.8M | $699.5M | $843.4M | $575.7M | $142.7M | — | — |
| Receivables | $150.8M | $122.9M | $97.2M | $70.5M | $51.8M | $34.3M | — | — |
| Total current assets | $1.10B | $1.27B | $1.36B | $1.28B | $1.42B | $312.4M | — | — |
| Property, plant and equipment | $38.8M | $25.9M | $22.7M | $24.1M | $21.5M | $20.8M | — | — |
| Goodwill | $146.7M | $147.0M | $6.2M | $6.2M | $6.2M | $6.2M | — | — |
| Other intangibles | $77.0M | $90.8M | $0 | $303.0K | $1.9M | $6.2M | — | — |
| Total assets | $1.60B | $1.61B | $1.46B | $1.38B | $1.48B | $367.4M | — | — |
| Accounts payable | $11.5M | $1.6M | $3.5M | $5.9M | $6.3M | $3.7M | — | — |
| Total current liabilities | $498.0M | $407.7M | $327.2M | $271.7M | $223.3M | $152.2M | — | — |
| Total liabilities | $570.1M | $474.0M | $384.5M | $328.4M | $244.8M | $169.1M | — | — |
| Retained earnings | -$3.55B | -$3.74B | -$3.64B | -$3.50B | -$3.27B | -$2.70B | — | — |
| Total equity | $1.03B | $1.14B | $1.07B | $1.05B | $1.24B | -$2.70B | -$1.12B | -$539.2M |
Cash flow
| Fiscal year | FY2025 | FY2024 | FY2023 | FY2022 | FY2021 | FY2020 | FY2019 | FY2018 |
|---|---|---|---|---|---|---|---|---|
| Operating cash flow | $242.4M | $160.6M | $86.2M | -$2.5M | $11.5M | $32.5M | -$8.2M | — |
| Depreciation and amortisation | $25.9M | $19.4M | $12.1M | $11.5M | $13.3M | $11.2M | $6.3M | — |
| Stock-based compensation | $146.8M | $216.7M | $210.7M | $207.7M | $173.4M | $43.3M | $273.0K | — |
| Capital expenditure | $5.7M | $9.2M | $2.1M | $7.1M | $5.6M | $4.4M | $11.5M | — |
| Investing cash flow | $206.1M | $38.8M | $158.5M | -$284.8M | -$420.3M | -$11.4M | -$148.9M | — |
| Financing cash flow | -$436.7M | -$67.3M | -$60.6M | -$156.4M | $1.06B | -$1.9M | $150.2M | — |
| Buybacks | $386.3M | $13.7M | $0 | $0 | — | — | — | — |
Figures as tagged in each year's own filing, in US dollars. A year restated by a later filing shows the restated figure. Capital expenditure, dividends and buybacks are cash out, shown positive. A line the filer does not report is not listed. Latest from accession 0001544522-26-000075.
Plot the figures US dollars
- Revenue
- Gross profit
- Net income
| Fiscal year | FY2018 | FY2019 | FY2020 | FY2021 | FY2022 | FY2023 | FY2024 | FY2025 |
|---|---|---|---|---|---|---|---|---|
| Revenue | — | $172.4M | $249.7M | $371.0M | $498.0M | $596.4M | $720.4M | $838.8M |
| Gross profit | — | $135.9M | $197.2M | $293.0M | $402.2M | $493.1M | $607.1M | $712.7M |
| Net income | — | -$31.1M | -$57.3M | -$192.0M | -$232.1M | -$137.4M | -$95.4M | $183.7M |
Recent filings and events
- Results announced The quarterly or annual earnings release. Arrives four times a year from almost every company here. Item 2.02
- Restructuring or exit costs A restructuring: layoffs, a plant closure, a business being wound down. Item 2.05
- Other event The catch-all. The company chose to disclose something that fits no other item, so the content is whatever it says it is. Item 8.01
- Shareholder vote The results of the annual meeting or a special vote. Item 5.07
- Regulation FD disclosure Something the company told the market and had to tell everyone at once - usually a slide deck or a press release. Item 7.01
- Results announced Item 2.02
- Restructuring or exit costs Item 2.05
- Officer or director change Someone at the top arrived or left. The item covers everything from a board retirement to a chief executive being removed, and only the filing itself says which. Item 5.02
- Other event Item 8.01
- Annual report filed A new 10-K. The figures and the business description on this site come from it. Form 10-K
- Other event Item 8.01
- Results announced Item 2.02
Item numbers are Form 8-K's own, and a filing date is up to four business days after the thing it reports. The same feed across the whole market.
Others in SIC 7372
| Ticker | Company | Market cap | P/E | Revenue growth |
|---|---|---|---|---|
| MSFT | MICROSOFT CORP | $3.89T | 29.2x | 17.8% |
| PLTR | Palantir Technologies Inc. | $472.16B | 312.3x | 56.2% |
| ORCL | ORACLE CORP | $363.40B | 21.6x | 17.3% |
| CRWD | CrowdStrike Holdings, Inc. | $263.73B | — | 21.7% |
| SHOP | SHOPIFY INC. | $218.48B | 179.4x | 30.1% |
| CRM | Salesforce, Inc. | $204.57B | 31.9x | 9.6% |
| NOW | ServiceNow, Inc. | $164.36B | 95.2x | 20.9% |
| NET | Cloudflare, Inc. | $115.42B | — | 29.8% |