Five9, Inc. FIVN
Five9 is a leading provider of intelligent customer experience, or CX, platform for enterprise contact centers. With a foundation in our cloud-native solution, Five9 is now evolving into an AI-native CX platform, empowering enterprises to scale seamlessly, innovate faster, and deliver enhanced customer experiences as the market opportunity continues to expand. Our reliable, secure, and scalable Intelligent CX Platform, powered by our Five9 Genius AI suite, delivers a comprehensive suite of easy-to-use applications that enable the breadth of customer service, sales, and marketing functions. We have become an established leader in the AI-powered CX market with more than 3,000 customers. We believe our end-to-end, AI-powered CX platform creates a significant advantage by orchestrating interactions across all channels throughout the customer journey.
Valuation FY2025 figures against the last close
Annual financial statements
Income statement
| Fiscal year | FY2025 | FY2024 | FY2023 | FY2022 | FY2021 | FY2020 | FY2019 | FY2018 | FY2017 | FY2016 |
|---|---|---|---|---|---|---|---|---|---|---|
| Revenue | $1.15B | $1.04B | $910.5M | $778.8M | $609.6M | $434.9M | $328.0M | $257.7M | $200.2M | $162.1M |
| Cost of revenue | $516.2M | $477.5M | $432.7M | $367.5M | $271.1M | $180.3M | $134.5M | $104.0M | $83.1M | $66.9M |
| Gross profit | $632.9M | $564.4M | $477.8M | $411.3M | $338.5M | $254.6M | $193.5M | $153.6M | $117.1M | $95.2M |
| R&D | $152.3M | $166.2M | $156.6M | $141.8M | $106.9M | $68.7M | $45.2M | $34.2M | $27.1M | $23.9M |
| SG&A | $139.9M | $137.6M | $123.1M | $95.1M | $93.9M | $65.8M | $49.4M | $40.4M | $29.2M | $25.1M |
| Total operating expenses | $604.0M | $615.7M | $576.4M | $498.9M | $394.7M | $266.9M | $190.2M | $146.6M | $122.8M | $101.7M |
| Operating income | $28.9M | -$51.3M | -$98.6M | -$87.6M | -$56.2M | -$12.3M | $3.3M | $7.0M | -$5.7M | -$6.5M |
| Interest expense | $14.1M | $14.8M | $7.6M | $7.5M | $8.0M | $28.3M | $13.8M | $10.2M | $3.5M | $4.2M |
| Pre-tax income | $44.9M | -$12.8M | -$79.4M | -$90.3M | -$64.3M | -$44.6M | -$4.4M | $79.0K | -$8.7M | -$11.8M |
| Income tax | $5.5M | $40.0K | $2.3M | $4.4M | $11.3M | $2.5M | $104.0K | $300.0K | $268.0K | $54.0K |
| Net income | $39.4M | -$12.8M | -$81.8M | -$94.7M | -$53.0M | -$42.1M | -$4.6M | -$221.0K | -$9.0M | -$11.9M |
| EPS, basic | 0.51 | -0.17 | -1.13 | -1.35 | -0.79 | -0.66 | -0.08 | — | — | — |
| EPS, diluted | 0.45 | -0.17 | -1.13 | -1.35 | -0.79 | -0.66 | -0.08 | 0.00 | -0.16 | -0.23 |
| Shares, diluted (wtd. avg.) | 88.0M | 74.5M | 72.0M | 69.9M | 67.5M | 64.2M | 60.4M | — | — | — |
Balance sheet
| Fiscal year | FY2025 | FY2024 | FY2023 | FY2022 | FY2021 | FY2020 | FY2019 | FY2018 | FY2017 | FY2016 |
|---|---|---|---|---|---|---|---|---|---|---|
| Cash and equivalents | $232.1M | $362.5M | $143.2M | $180.5M | $90.9M | $220.4M | $78.0M | $81.9M | $68.9M | $58.1M |
| Short-term investments | $464.8M | $643.4M | $587.1M | $433.7M | $379.0M | $383.2M | $242.0M | $209.9M | $0 | — |
| Receivables | $131.0M | $115.2M | $97.4M | $87.5M | $83.7M | $48.7M | $37.7M | $24.8M | $24.8M | $13.9M |
| Total current assets | $959.7M | $1.25B | $924.1M | $778.7M | $617.2M | $689.1M | $381.3M | $334.0M | $92.8M | $75.0M |
| Property, plant and equipment | $164.6M | $144.9M | $108.6M | $101.2M | — | $51.2M | $33.2M | $25.9M | $19.9M | $14.7M |
| Goodwill | $366.3M | $365.4M | $227.4M | $165.4M | $165.4M | $165.4M | $11.8M | $11.8M | $11.8M | $11.8M |
| Other intangibles | $51.2M | $65.6M | $38.3M | $28.2M | $39.9M | $51.7M | $15.5M | $631.0K | $1.1M | $1.5M |
| Total assets | $1.79B | $2.05B | $1.49B | $1.24B | $1.19B | $1.06B | $482.4M | $394.7M | $128.2M | $105.2M |
| Accounts payable | $30.0M | $26.3M | $24.4M | $23.6M | $20.5M | $17.1M | $10.2M | $7.0M | $4.3M | $3.4M |
| Short-term debt | — | — | — | — | — | — | — | $0 | $336.0K | $742.0K |
| Total current liabilities | $213.0M | $641.7M | $167.2M | $150.8M | $157.6M | $103.6M | $66.0M | $48.0M | $39.5M | $34.1M |
| Long-term debt | — | — | — | — | — | — | — | $196.8M | $32.6M | $32.9M |
| Total liabilities | $1.00B | $1.43B | $956.5M | $934.5M | $981.8M | $784.6M | $285.9M | $251.9M | $81.4M | $74.9M |
| Retained earnings | -$378.2M | -$417.6M | -$404.9M | -$323.1M | -$228.4M | -$198.2M | -$156.0M | -$151.5M | -$175.4M | -$166.3M |
| Total equity | $785.8M | $622.2M | $538.1M | $310.0M | $211.1M | $279.2M | $196.5M | $142.7M | $46.8M | $30.3M |
Cash flow
| Fiscal year | FY2025 | FY2024 | FY2023 | FY2022 | FY2021 | FY2020 | FY2019 | FY2018 | FY2017 | FY2016 |
|---|---|---|---|---|---|---|---|---|---|---|
| Operating cash flow | $226.2M | $143.2M | $128.8M | $88.9M | $29.0M | $67.3M | $51.2M | $38.6M | $11.1M | $6.8M |
| Depreciation and amortisation | $61.8M | $52.9M | $48.5M | $44.7M | $38.7M | $25.1M | $14.4M | $10.3M | $8.3M | $8.4M |
| Stock-based compensation | $148.1M | $166.3M | $206.3M | $172.5M | $108.8M | $64.7M | $42.1M | $28.5M | $15.3M | $9.6M |
| Capital expenditure | $25.0M | $42.4M | $31.2M | $52.3M | $42.2M | $30.4M | $19.2M | $9.3M | $2.6M | $1.1M |
| Investing cash flow | $122.3M | -$266.6M | -$259.6M | $31.0M | -$150.5M | -$382.3M | -$63.6M | -$216.7M | -$2.6M | -$2.4M |
| Financing cash flow | -$478.6M | $342.7M | $94.6M | -$30.2M | -$7.5M | $457.4M | $8.5M | $191.1M | $2.4M | -$4.8M |
| Buybacks | $50.0M | $0 | $0 | — | — | — | — | — | — | — |
Figures as tagged in each year's own filing, in US dollars. A year restated by a later filing shows the restated figure. Capital expenditure, dividends and buybacks are cash out, shown positive. A line the filer does not report is not listed. Latest from accession 0001288847-26-000055.
Plot the figures US dollars
- Revenue
- Gross profit
- Net income
| Fiscal year | FY2016 | FY2017 | FY2018 | FY2019 | FY2020 | FY2021 | FY2022 | FY2023 | FY2024 | FY2025 |
|---|---|---|---|---|---|---|---|---|---|---|
| Revenue | $162.1M | $200.2M | $257.7M | $328.0M | $434.9M | $609.6M | $778.8M | $910.5M | $1.04B | $1.15B |
| Gross profit | $95.2M | $117.1M | $153.6M | $193.5M | $254.6M | $338.5M | $411.3M | $477.8M | $564.4M | $632.9M |
| Net income | -$11.9M | -$9.0M | -$221.0K | -$4.6M | -$42.1M | -$53.0M | -$94.7M | -$81.8M | -$12.8M | $39.4M |
Recent filings and events
- Results announced The quarterly or annual earnings release. Arrives four times a year from almost every company here. Item 2.02
- Officer or director change Someone at the top arrived or left. The item covers everything from a board retirement to a chief executive being removed, and only the filing itself says which. Item 5.02
- Charter or fiscal year changed A change to the company's governing documents, or to when its year ends. Item 5.03
- Shareholder vote The results of the annual meeting or a special vote. Item 5.07
- Other event The catch-all. The company chose to disclose something that fits no other item, so the content is whatever it says it is. Item 8.01
- Results announced Item 2.02
- Annual report filed A new 10-K. The figures and the business description on this site come from it. Form 10-K
- Material agreement signed The company entered an agreement outside the ordinary course of business - a large contract, a credit facility, a merger agreement. Item 1.01
- Results announced Item 2.02
- Other event Item 8.01
- Officer or director change Item 5.02
- Officer or director change Item 5.02
Item numbers are Form 8-K's own, and a filing date is up to four business days after the thing it reports. The same feed across the whole market.
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