EGAIN Corp EGAN

Technology SIC 7372 - Services-Prepackaged Software NAICS Information › Publishing Industries › Software Publishers derived Nasdaq

eGain automates customer experience with an AI knowledge hub solution. We sell our SaaS solution to enterprises who want to improve customer experience while reducing cost, by using AI to synthesize and deliver trusted, consumable answers from a knowledge hub. We are headquartered in Sunnyvale, California, USA. We also operate in the United Kingdom and India.

According to Gartner Research, a majority of contact center agents are not satisfied with their desktop tools. Our assessment, based on more than two decades of serving clients is that good contact center agents ignore most information piled on their screens across multiple windows and tabs when they are interacting with customers. They focus on the customer conversation. Meanwhile, businesses expect agents to remember and refresh growing knowhow that is needed to answer customer questions across complex, expanding product portfolios and compliance-heavy processes, and then recall it contextually in the moment of truth – when the customer is on the line. In addition, this is expected of an entry-level workforce that is not well-paid, routinely replaced, and globally dispersed – mainly for cost reasons. This knowledge and guidance gap for agents in the flow of their work explains Gartner Research's top technology recommendation for customer service and support leaders: invest in modern knowledge management tools.

Last close 5.68 2026-10-23
Market cap $155.9M 2026-03-31 share count
52-week range 5.02 - 15.95

Valuation FY2025 figures against the last close

P/S1.8x
P/E5.0x
P/FCF33.2x
EV/EBITDA35.2x
Dividend yield—
Diluted EPS1.13

Where the revenue comes from as reported in the latest 10-K

Revenue by geography

  • North America
  • Europe, Middle East, & Africa
Revenue by geography, 2 categories over 2 years. The same figures are in the table below. FY2025 North America, FY2025: 68.8M (77.8%) 78% North America Europe, Middle East, & Africa, FY2025: 19.7M (22.2%) 22% Europe, Middle East, & Africa FY2024 North America, FY2024: 72.6M (78.2%) 78% Europe, Middle East, & Africa, FY2024: 20.2M (21.8%) 22%
Region FY2025FY2024
North America $68.8M $72.6M
Europe, Middle East, & Africa $19.7M $20.2M

As the company reported it, from the “REVENUE RECOGNITION - Revenue by Geography (Details)” note of its latest 10-K. Every figure here has been checked against the total revenue the same filing reported. Regions are the filer's own and are not mapped onto a standard list — one company's “Americas” and another's “United States” are different areas, and making them look comparable would mean making at least one of them wrong. Slices under 1% are folded into “Other”.

Annual financial statements

Income statement

Fiscal year FY2025FY2024FY2023FY2022FY2021FY2020FY2019FY2018FY2017FY2016
Revenue $88.4M$92.8M$98.0M$92.0M$78.3M$72.7M$67.2M$61.3M$58.2M$69.4M
Cost of revenue $26.4M$27.6M$27.3M$24.5M$19.3M$21.1M$21.8M$22.3M$21.2M$23.7M
Gross profit $62.0M$65.2M$70.7M$67.4M$59.0M$51.6M$45.4M$39.0M$37.0M$45.7M
R&D $29.6M$26.6M$27.3M$24.4M$17.9M$16.6M$14.4M$14.7M$13.8M$16.1M
SG&A $8.6M$10.5M$10.3M$11.4M$7.7M$8.0M$8.2M$7.6M$6.6M$7.8M
Total operating expenses $57.6M$59.2M$69.3M$69.6M$51.7M$44.2M$39.9M$40.0M$40.7M$51.6M
Operating income $4.4M$6.0M$1.4M-$2.1M$7.3M$7.4M$5.5M-$988.0K-$3.7M-$5.9M
Pre-tax income $5.6M$9.7M$3.4M-$1.2M$6.8M$8.0M$5.0M-$2.2M-$5.5M-$7.1M
Income tax $26.6M$1.9M$1.2M$1.2M$166.0K$778.0K$833.0K$186.0K$533.0K$863.0K
Net income $32.3M$7.8M$2.1M-$2.4M$7.0M$7.2M$4.2M-$2.0M-$6.0M-$6.2M
EPS, basic 1.150.250.07-0.080.220.240.15-0.07-0.22-0.23
EPS, diluted 1.130.250.06-0.080.210.230.14-0.07-0.22-0.23
Shares, diluted (wtd. avg.) 28.6M31.5M32.8M31.6M32.6M32.0M30.4M27.3M27.1M27.1M

Balance sheet

Fiscal year FY2025FY2024FY2023FY2022FY2021FY2020FY2019FY2018FY2017FY2016
Cash and equivalents $62.9M$70.0M$73.2M$72.2M$63.2M$46.6M$31.9M$11.5M$10.6M$11.8M
Receivables $32.8M$31.7M$31.6M$27.0M$26.3M$22.7M$20.4M$7.4M$7.2M$11.9M
Total current assets $100.6M$107.1M$109.8M$104.1M$94.7M$73.5M$56.6M$22.5M$20.6M$26.4M
Property, plant and equipment $670.0K$441.0K$633.0K$831.0K$705.0K$713.0K$525.0K$559.0K$1.1M$1.7M
Goodwill $13.2M$13.2M$13.2M$13.2M$13.2M$13.2M$13.2M$13.2M$13.2M$13.2M
Other intangibles —————$26.0K$294.0K$733.0K$2.7M$4.8M
Total assets $148.0M$127.9M$130.1M$126.0M$114.6M$93.7M$73.8M$39.6M$39.8M$48.1M
Accounts payable $2.6M$2.7M$2.0M$1.7M$3.1M$2.4M$4.2M$3.9M$2.4M$2.1M
Total current liabilities $62.2M$62.6M$63.7M$62.0M$63.5M$52.2M$42.7M$30.6M$28.3M$27.2M
Long-term debt —————————$20.2M
Total liabilities $67.3M$69.4M$68.4M$69.2M$68.5M$59.1M$49.4M$48.3M$49.4M$52.3M
Retained earnings -$291.4M-$323.7M-$331.4M-$333.6M-$331.1M-$338.1M-$345.3M-$353.3M-$351.3M-$345.2M
Total equity $80.7M$58.5M$61.7M$56.9M$46.1M$34.6M$24.3M-$8.7M-$9.6M-$4.3M

Cash flow

Fiscal year FY2025FY2024FY2023FY2022FY2021FY2020FY2019FY2018FY2017FY2016
Operating cash flow $5.3M$12.5M$4.6M$8.1M$13.9M$14.1M$7.0M$6.6M$5.4M$1.9M
Stock-based compensation $2.4M$4.5M$6.2M$11.4M$1.7M$1.9M$1.6M$1.7M$667.0K$1.2M
Capital expenditure $565.0K$198.0K$288.0K$628.0K$402.0K$514.0K$398.0K$137.0K$492.0K$547.0K
Investing cash flow -$565.0K-$198.0K-$288.0K-$628.0K-$402.0K-$514.0K-$398.0K-$137.0K-$492.0K$74.0K
Financing cash flow -$14.4M-$15.4M-$4.1M$3.3M$2.4M$1.4M$13.8M-$5.6M-$6.0M$1.7M
Buybacks $15.8M$17.3M$5.8M———————

Figures as tagged in each year's own filing, in US dollars. A year restated by a later filing shows the restated figure. Capital expenditure, dividends and buybacks are cash out, shown positive. A line the filer does not report is not listed. Latest from accession 0001104659-25-089540.

Plot the figures US dollars

Income statement Revenue Cost of revenue Gross profit R&D SG&A Total operating expenses Operating income Interest expense Pre-tax income Income tax Net income EPS, basic EPS, diluted Shares, diluted (wtd. avg.)
Balance sheet Cash and equivalents Short-term investments Receivables Inventory Total current assets Property, plant and equipment Goodwill Other intangibles Total assets Accounts payable Short-term debt Total current liabilities Long-term debt Total liabilities Retained earnings Total equity
Cash flow Operating cash flow Depreciation and amortisation Stock-based compensation Capital expenditure Investing cash flow Financing cash flow Dividends paid Buybacks
  • Revenue
  • Gross profit
  • Net income
Revenue, Gross profit, Net income by fiscal year, in US dollars The same figures are in the table below this chart. -50M 0 50M 100M Revenue, FY2016: 69.4M Gross profit, FY2016: 45.7M Net income, FY2016: -6.2M Revenue, FY2017: 58.2M Gross profit, FY2017: 37M Net income, FY2017: -6M Revenue, FY2018: 61.3M Gross profit, FY2018: 39M Net income, FY2018: -2M Revenue, FY2019: 67.2M Gross profit, FY2019: 45.4M Net income, FY2019: 4.2M Revenue, FY2020: 72.7M Gross profit, FY2020: 51.6M Net income, FY2020: 7.2M Revenue, FY2021: 78.3M Gross profit, FY2021: 59M Net income, FY2021: 7M Revenue, FY2022: 92M Gross profit, FY2022: 67.4M Net income, FY2022: -2.4M Revenue, FY2023: 98M Gross profit, FY2023: 70.7M Net income, FY2023: 2.1M Revenue, FY2024: 92.8M Gross profit, FY2024: 65.2M Net income, FY2024: 7.8M Revenue, FY2025: 88.4M Gross profit, FY2025: 62M Net income, FY2025: 32.3M FY2016 FY2017 FY2018 FY2019 FY2020 FY2021 FY2022 FY2023 FY2024 FY2025
Fiscal year FY2016FY2017FY2018FY2019FY2020FY2021FY2022FY2023FY2024FY2025
Revenue $69.4M $58.2M $61.3M $67.2M $72.7M $78.3M $92.0M $98.0M $92.8M $88.4M
Gross profit $45.7M $37.0M $39.0M $45.4M $51.6M $59.0M $67.4M $70.7M $65.2M $62.0M
Net income -$6.2M -$6.0M -$2.0M $4.2M $7.2M $7.0M -$2.4M $2.1M $7.8M $32.3M

Recent filings and events

  • Results announced The quarterly or annual earnings release. Arrives four times a year from almost every company here. Item 2.02
  • Results announced Item 2.02
  • Results announced Item 2.02
  • Shareholder vote The results of the annual meeting or a special vote. Item 5.07
  • Results announced Item 2.02
  • Material agreement signed The company entered an agreement outside the ordinary course of business - a large contract, a credit facility, a merger agreement. Item 1.01
  • Officer or director change Someone at the top arrived or left. The item covers everything from a board retirement to a chief executive being removed, and only the filing itself says which. Item 5.02
  • Charter or fiscal year changed A change to the company's governing documents, or to when its year ends. Item 5.03
  • Code of ethics change The code of ethics changed, or somebody was excused from part of it. Item 5.05
  • Annual report filed A new 10-K. The figures and the business description on this site come from it. Form 10-K
  • Results announced Item 2.02
  • Other event The catch-all. The company chose to disclose something that fits no other item, so the content is whatever it says it is. Item 8.01

Item numbers are Form 8-K's own, and a filing date is up to four business days after the thing it reports. The same feed across the whole market.

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