Sprinklr, Inc. CXM

Technology SIC 7372 - Services-Prepackaged Software NAICS Information › Publishing Industries › Software Publishers derived NYSE

Sprinklr provides a Unified Customer Experience Management ("Unified-CXM") platform that helps organizations manage customer interactions across channels and teams. Our artificial intelligence ("AI")‑native platform enables customer-facing teams, from Customer Service to Marketing, to collaborate across internal silos, communicate with customers across digital and traditional channels, and leverage AI to deliver better customer experiences at scale. Our mission is to empower companies to deliver next generation, unified journeys that reimagine the customer's experience.

Companies are increasingly moving from transactional to unified customer experiences. This has been driven by a shift from traditional channels, like email and phone, to an ever-expanding universe of digital channels, like messaging, chat, text and social. Consumer experiences today are shaped by each interaction they have with a brand, which include physical, in-person engagements, as well as digital engagements through online customer support, websites, social media or AI tools. And, given how people connect and transact today, companies face challenges when customer interactions occur across disparate systems. To elevate the consumer experience, they seek to unify every touchpoint along the customer journey and strive to ensure seamless and consistent customer experiences in person and online. They want to instantly communicate with consumers who move fluidly across dozens of channels and resolve customer pain points in real-time and in personalized ways. For large enterprises, reliance on customer relationship management ("CRM") systems and backward-looking customer information like names, addresses and birthdates is not sufficient to meet today's demands for seamless conversational experiences or prepare for the future of 360-degree immersive experiences.

Last close 6.69 2026-10-23
Market cap $1.58B estimated share count
52-week range 4.71 - 8.28

Valuation FY2025 figures against the last close

P/S1.8x
P/E74.3x
P/FCF10.0x
EV/EBITDA26.6x
Dividend yield—
Diluted EPS0.09

Annual financial statements

Income statement

Fiscal year FY2025FY2024FY2023FY2022FY2021FY2020FY2019FY2018
Revenue $857.2M$796.4M$732.4M$618.2M$492.4M$386.9M$324.3M—
Cost of revenue $279.4M$221.8M$179.4M$163.7M$147.6M$122.1M$123.2M—
Gross profit $577.8M$574.6M$553.0M$454.5M$344.8M$264.8M$201.1M—
R&D $96.0M$91.6M$91.3M$76.7M$60.6M$40.3M$32.5M—
SG&A $137.1M$136.6M$105.7M$92.3M$84.8M$64.3M$40.2M—
Total operating expenses $537.5M$550.7M$519.0M$505.7M$444.3M$290.4M$236.6M—
Operating income $40.2M$24.0M$33.9M-$51.2M-$99.5M-$25.6M-$35.5M—
Pre-tax income $66.8M$48.3M$60.5M-$47.5M-$104.6M-$34.2M-$36.5M—
Income tax $43.9M$73.3M$9.1M$8.3M$6.9M$3.8M$3.3M—
Net income $22.9M$121.6M$51.4M-$55.7M-$111.5M-$38.0M-$39.8M—
EPS, basic 0.090.470.19-0.21-0.57-0.42-0.47—
EPS, diluted 0.090.440.18-0.21-0.57-0.42-0.47—
Shares, diluted (wtd. avg.) 258.0M274.8M287.1M259.5M195.0M90.4M84.3M—

Balance sheet

Fiscal year FY2025FY2024FY2023FY2022FY2021FY2020FY2019FY2018
Cash and equivalents $163.0M$145.3M$172.4M$188.4M$321.4M$68.0M$10.5M$10.9M
Total current assets $888.0M$854.1M$1.00B$862.5M$805.3M$498.1M——
Property, plant and equipment $33.5M$31.6M$32.2M$22.9M$14.7M$9.0M——
Goodwill $49.9M$50.0M$50.0M$50.0M$49.9M$46.8M$47.1M—
Total assets $1.21B$1.18B$1.22B$1.02B$920.0M$597.0M——
Accounts payable $33.8M$27.4M$34.7M$30.1M$15.8M$17.0M——
Short-term debt ————$0$0——
Total current liabilities $554.1M$517.6M$508.2M$458.9M$395.1M$301.6M——
Long-term debt ————$0$78.8M——
Total liabilities $612.4M$572.1M$543.4M$475.7M$404.2M$403.2M——
Retained earnings -$754.3M-$626.1M-$474.8M-$496.6M-$441.6M-$330.2M——
Total equity $592.6M$612.1M$679.7M$549.3M$515.8M$193.9M-$14.4M-$26.2M

Cash flow

Fiscal year FY2025FY2024FY2023FY2022FY2021FY2020FY2019FY2018
Operating cash flow $159.2M$77.6M$71.5M$26.7M-$32.9M$7.3M$19.0M—
Depreciation and amortisation $19.1M$18.7M$15.5M$12.1M$8.1M$5.7M$4.4M—
Stock-based compensation $84.4M$59.5M$55.8M$55.5M$50.1M$43.9M$10.2M—
Capital expenditure $1.4M$5.8M$8.5M$6.1M$6.1M$2.7M$2.6M—
Investing cash flow -$12.5M$154.1M-$110.6M-$193.5M-$15.7M-$219.5M-$11.7M—
Financing cash flow -$131.8M-$248.2M$24.1M$35.0M$303.1M$269.8M-$7.5M—
Buybacks $152.3M$273.9M$26.7M$0$0$5.9M$0—

Figures as tagged in each year's own filing, in US dollars. A year restated by a later filing shows the restated figure. Capital expenditure, dividends and buybacks are cash out, shown positive. A line the filer does not report is not listed. Latest from accession 0001140361-26-018552.

Plot the figures US dollars

Income statement Revenue Cost of revenue Gross profit R&D SG&A Total operating expenses Operating income Interest expense Pre-tax income Income tax Net income EPS, basic EPS, diluted Shares, diluted (wtd. avg.)
Balance sheet Cash and equivalents Short-term investments Receivables Inventory Total current assets Property, plant and equipment Goodwill Other intangibles Total assets Accounts payable Short-term debt Total current liabilities Long-term debt Total liabilities Retained earnings Total equity
Cash flow Operating cash flow Depreciation and amortisation Stock-based compensation Capital expenditure Investing cash flow Financing cash flow Dividends paid Buybacks
  • Revenue
  • Gross profit
  • Net income
Revenue, Gross profit, Net income by fiscal year, in US dollars The same figures are in the table below this chart. -250M 0 250M 500M 750M 1B Revenue, FY2019: 324.3M Gross profit, FY2019: 201.1M Net income, FY2019: -39.8M Revenue, FY2020: 386.9M Gross profit, FY2020: 264.8M Net income, FY2020: -38M Revenue, FY2021: 492.4M Gross profit, FY2021: 344.8M Net income, FY2021: -111.5M Revenue, FY2022: 618.2M Gross profit, FY2022: 454.5M Net income, FY2022: -55.7M Revenue, FY2023: 732.4M Gross profit, FY2023: 553M Net income, FY2023: 51.4M Revenue, FY2024: 796.4M Gross profit, FY2024: 574.6M Net income, FY2024: 121.6M Revenue, FY2025: 857.2M Gross profit, FY2025: 577.8M Net income, FY2025: 22.9M FY2018 FY2019 FY2020 FY2021 FY2022 FY2023 FY2024 FY2025
Fiscal year FY2018FY2019FY2020FY2021FY2022FY2023FY2024FY2025
Revenue — $324.3M $386.9M $492.4M $618.2M $732.4M $796.4M $857.2M
Gross profit — $201.1M $264.8M $344.8M $454.5M $553.0M $574.6M $577.8M
Net income — -$39.8M -$38.0M -$111.5M -$55.7M $51.4M $121.6M $22.9M

Recent filings and events

  • Results announced The quarterly or annual earnings release. Arrives four times a year from almost every company here. Item 2.02
  • Officer or director change Someone at the top arrived or left. The item covers everything from a board retirement to a chief executive being removed, and only the filing itself says which. Item 5.02
  • Regulation FD disclosure Something the company told the market and had to tell everyone at once - usually a slide deck or a press release. Item 7.01
  • Regulation FD disclosure Item 7.01
  • Shareholder vote The results of the annual meeting or a special vote. Item 5.07
  • Results announced Item 2.02
  • Officer or director change Item 5.02
  • Annual report filed A new 10-K. The figures and the business description on this site come from it. Form 10-K
  • Results announced Item 2.02
  • Other event The catch-all. The company chose to disclose something that fits no other item, so the content is whatever it says it is. Item 8.01
  • Other event Item 8.01
  • Officer or director change Item 5.02

Item numbers are Form 8-K's own, and a filing date is up to four business days after the thing it reports. The same feed across the whole market.

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