TTEC Holdings, Inc. TTEC
Founded in 1982, TTEC Holdings, Inc. ("TTEC", "the Company", "we", "our", or "us"; pronounced "T-TEC") is a global customer experience ("CX") technology and services outsourcing partner for marquee and high-growth brands and public sector clients. The Company designs, builds, and operates Artificial Intelligence ("AI") enabled customer experiences across live interaction channels and provides data-driven digital solutions to help clients improve customer satisfaction and loyalty, increase customer revenue and profitability, and optimize overall cost to serve. As of December 31, 2025, TTEC served over 720 clients across targeted industry verticals including financial services, healthcare, public sector, communications, technology, media, entertainment, travel and hospitality, automotive and retail.
Valuation FY2025 figures against the last close
Annual financial statements
Income statement
| Fiscal year | FY2025 | FY2024 | FY2023 | FY2022 | FY2021 | FY2020 | FY2019 | FY2018 | FY2017 | FY2016 |
|---|---|---|---|---|---|---|---|---|---|---|
| Revenue | $2.14B | $2.21B | $2.46B | $2.44B | $2.27B | $1.95B | $1.64B | $1.51B | $1.48B | $1.28B |
| SG&A | $280.3M | $293.0M | $290.9M | $287.4M | $240.0M | $203.9M | $202.5M | $182.4M | $182.3M | $175.8M |
| Total operating expenses | $2.25B | $2.38B | $2.34B | $2.28B | $2.06B | $1.74B | $1.52B | $1.42B | $1.38B | $1.22B |
| Operating income | -$117.1M | -$173.5M | $118.0M | $168.5M | $217.2M | $204.7M | $123.7M | $92.1M | $100.5M | $52.8M |
| Interest expense | $71.7M | $84.3M | $78.3M | $36.1M | $12.4M | $17.5M | $19.1M | $28.7M | $13.7M | $7.9M |
| Pre-tax income | -$170.2M | -$236.5M | $40.7M | $144.4M | $207.9M | $170.3M | $110.4M | $56.2M | $88.9M | $50.3M |
| Income tax | $14.8M | $74.1M | $22.5M | $27.1M | $49.7M | $40.9M | $25.7M | $16.5M | $78.1M | $12.9M |
| Net income | -$185.1M | -$310.6M | $18.3M | $103.2M | $141.0M | $118.6M | $77.2M | $35.8M | $7.3M | $33.7M |
| EPS, basic | -3.99 | -6.74 | 0.18 | 2.19 | 3.01 | 2.54 | 1.66 | 0.78 | 0.16 | 0.71 |
| EPS, diluted | -3.99 | -6.74 | 0.18 | 2.18 | 2.97 | 2.52 | 1.65 | 0.77 | 0.16 | 0.71 |
| Shares, diluted (wtd. avg.) | $48.2M | $47.6M | $47.4M | $47.3M | $47.4M | $47.0M | $46.8M | $46.4M | $46.4M | $47.7M |
Balance sheet
| Fiscal year | FY2025 | FY2024 | FY2023 | FY2022 | FY2021 | FY2020 | FY2019 | FY2018 | FY2017 | FY2016 |
|---|---|---|---|---|---|---|---|---|---|---|
| Cash and equivalents | $82.9M | $85.0M | $172.7M | $167.1M | $180.7M | $159.0M | $105.6M | $78.2M | $74.4M | $55.3M |
| Receivables | $455.8M | $452.6M | $394.9M | $417.6M | $357.3M | $378.4M | $331.1M | $351.0M | $391.9M | $300.8M |
| Total current assets | $673.4M | $652.3M | $681.2M | $750.0M | $698.0M | $656.8M | $549.8M | $526.5M | $541.4M | $433.7M |
| Property, plant and equipment | — | — | — | — | — | — | $176.6M | $161.5M | $163.3M | $151.0M |
| Goodwill | $368.7M | $571.2M | $809.0M | $807.8M | $739.5M | $363.5M | $301.7M | $204.6M | $209.7M | $132.7M |
| Other intangibles | $133.7M | $164.8M | $198.4M | $233.9M | $212.3M | $112.1M | $115.6M | $80.9M | $92.1M | $25.6M |
| Total assets | $1.50B | $1.75B | $2.19B | $2.15B | $2.00B | $1.52B | $1.38B | $1.05B | $1.08B | $846.3M |
| Accounts payable | $72.6M | $84.2M | $96.6M | $93.9M | $70.4M | $66.7M | $64.4M | $59.4M | $46.4M | $38.2M |
| Total current liabilities | $356.0M | $353.9M | $403.0M | $411.4M | $444.4M | $396.2M | $363.3M | $235.4M | $201.8M | $180.0M |
| Total liabilities | $1.39B | $1.49B | $1.57B | $1.52B | $1.40B | $1.01B | $896.1M | $701.7M | $715.9M | $484.4M |
| Retained earnings | $354.2M | $546.6M | $870.4M | $911.2M | $856.1M | $757.3M | $773.2M | $725.6M | $721.7M | $735.9M |
| Total equity | $112.9M | $268.1M | $615.5M | $578.1M | $538.0M | $457.8M | $431.7M | $352.8M | $362.8M | $361.9M |
Cash flow
| Fiscal year | FY2025 | FY2024 | FY2023 | FY2022 | FY2021 | FY2020 | FY2019 | FY2018 | FY2017 | FY2016 |
|---|---|---|---|---|---|---|---|---|---|---|
| Operating cash flow | $121.1M | -$58.8M | $144.8M | $137.0M | $251.3M | $271.9M | $238.0M | $168.3M | $113.2M | $111.8M |
| Depreciation and amortisation | $53.9M | $61.2M | $64.2M | $64.5M | $63.5M | $62.7M | $57.5M | $58.4M | $57.0M | $59.1M |
| Stock-based compensation | $13.4M | $18.7M | $22.1M | $17.6M | $16.4M | $12.5M | $12.8M | $12.1M | $11.9M | $9.8M |
| Capital expenditure | $38.1M | $45.2M | $67.8M | $84.0M | $60.4M | $59.8M | $60.8M | $43.5M | $52.0M | $50.8M |
| Investing cash flow | -$33.6M | $477.0K | -$67.6M | -$226.2M | -$542.0M | -$112.4M | -$162.9M | -$47.6M | -$169.0M | -$100.4M |
| Financing cash flow | -$83.3M | -$38.3M | -$68.2M | $89.0M | $319.6M | -$112.2M | -$47.4M | -$102.1M | $71.6M | -$1.6M |
| Dividends paid | $0 | $2.8M | $49.2M | $48.1M | $42.2M | $134.6M | $28.7M | $25.3M | $21.5M | $18.3M |
| Buybacks | — | — | — | — | — | — | $0 | $0 | $18.3M | $74.7M |
Figures as tagged in each year's own filing, in US dollars. A year restated by a later filing shows the restated figure. Capital expenditure, dividends and buybacks are cash out, shown positive. A line the filer does not report is not listed. Latest from accession 0001104659-26-042071.
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